Frequently Asked Questions

Everything you need to know about your beauty journey with us.

Are your beauty products cruelty-free?

Yes, at XOXO Beauty & Cosmetics, we are committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.

What is your return policy for opened cosmetics?

To ensure hygiene standards, we only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Do you offer samples with purchases?

We love letting you try new things! Every order over $50 includes two complimentary deluxe samples of our best-selling skincare or makeup products.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.